Privacy Statement

Home Privacy Statement

Thank you for visiting the HACLA website. We are committed to protecting the privacy of our customers and others who may visit our website. This notice explains our online privacy practices and how we collect and use your information at this site. This notice is intended to help you make informed decisions concerning disclosure of information in connection with HACLA’s website and related services. By using this website, whether you accessed this website directly or through a link from another website, you agree to be bound by the terms of this policy. The type of information we collect and this policy is subject to change. Please revisit this policy statement regularly.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.
Our website contains links to other sites whose information practices may be different than ours. Please read those other sites’ privacy notices, and note that we have no control over information that is submitted to, or collected by, these third parties.

Information Collected and Stored Automatically

If you do nothing during your visit but browse through our website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We use this information to help us make our site more useful to visitors to learn about the number of visitors to our site and the types of technology our visitors use. We do not give, sell, or transfer any of this information to a third party. However, as a governmental agency, we are subject to the access and confidentiality provisions of the Public Records Act, and we will therefore disclose personally identifiable information as required by law, for example, in response to a court order, a subpoena or a Public Records Act request. We also may disclose such information in response to a law enforcement or regulatory agency’s request.

Only the following information about your visit is automatically collected and stored:

  1. The Internet domain (for example, “” if you connect from a government domain,“” if you connect from a university’s domain, or “” if you use a private Internet access account) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our Web site;
  2. The type of browser and operating system used to access our site;
  3. The date and time you access our site;
  4. The pages you visit; and
  5. If you linked to our website from another website, the address of that website.

The logs may be preserved indefinitely, and they may be used to prevent security breaches and to ensure the integrity of the data on our servers.


In order to provide optimal service and convenience we may use “cookies.” A cookie is a temporary code placed in your computer by our server that facilitates communication.

Our site uses cookies to speed navigation, keep track of the type of services requested, to provide you with custom-tailored content and to help us determine whether you came to our site from a particular Internet link or banner advertisement. We also use cookies to remember information you previously gave us so you don’t have to reenter it each time you visit the site. We do not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you. You can adjust the settings on your computer to decline any cookies if you wish. This can be easily done by activating the “reject cookies” setting on your computer. However, doing so may slow the response time when you visit our site.


If you have any questions or concerns about HACLA’s online policy for this site or its implementation you may contact us as set forth below. Unauthorized attempts to upload or change information on HACLA’s web servers are strictly prohibited and may be punishable by law, including under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996.


From time to time, we may request that you complete an online survey. If you choose to provide information to help us better serve our users’ needs or conduct research, you acknowledge that information provided through that survey may be shared with external third parties in ways to further the purpose of the survey, but which do not compromise privacy.

Disclaimer of Liability

Neither HACLA, nor any of its employees, agents or individual board members, shall be held liable for any improper or incorrect use of the information described and/or contained in the HACLA website and HACLA assumes no responsibility for anyone’s use of the information. In no event shall HACLA, or its employees, agents or individual board members be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence or under any other cause of action.

Disclaimer of Warranties and Accuracy of Data

Although the data found using HACLA’s access systems have been produced and processed from sources believed to be reliable, no warranty, express or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. HACLA provides this information on an “as is” basis. All warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights are disclaimed. Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new version of the publication. If a user has obtained information from HACLA’s web pages via a source other than HACLA’s pages, be aware that electronic data can be altered subsequent to original distribution. Data can also quickly become out of date. It is recommended that careful attention is paid to the contents of any data associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use. If a user finds any errors or omissions, please report them to:

Housing Authority of the City of Los Angeles
2600 Wilshire Blvd.
Los Angeles, CA 90057
833-HACLA-4-U or 833-422-5248

Disclaimer of Endorsement

HACLA is a distributor of content sometimes supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of HACLA and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by HACLA.

Disclaimer for External Links

HACLA’s website includes links to other websites. These include links to websites operated by other agencies and officials, other government agencies, nonprofit organizations and private businesses. When a user leaves HACLA’s website and visits another site, the user is subject to the privacy policy of that new site. HACLA is not responsible for the contents of any off-site pages referenced. The user specifically acknowledges that HACLA is not liable for the defamatory, negligent, inaccurate, offensive, or illegal conduct of other users, links, or third parties and that the risk of injury from the foregoing rests entirely with the user. Links from HACLA web pages on the World Wide Web to other sites do not constitute an endorsement from HACLA.

These links are provided as an information service only. It is the responsibility of the user to evaluate the content and usefulness of information obtained from other sites. HACLA’s website contains links to other related World Wide Web sites and resources. Since HACLA and its website are not responsible for the availability of these outside resources or their contents, the user should direct any concerns regarding any external link to its site administrator or webmaster.

Disclaimer of Duty to Continue Provision of Data

Due to the dynamic nature of the internet, resources that are free and publicly available one day may require a fee or restricted access the next, and the location of items may change as menus, pages, and files are reorganized. The user expressly agrees that the use of HACLA’s website is at the user’s sole risk. HACLA does not warrant that the service will be uninterrupted or error free. The documents and related graphics published on this Web or server could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. HACLA may make improvements and/or changes in the information and/or programs described herein at any time.

E-mail Addresses

E-mail addresses obtained through HACLA’s website will not be sold or given to other private companies for marketing purposes. The information collected is subject to the access and confidentiality provisions of the Public Records Act, other applicable sections of the California code as well as federal laws. E-mail or other information requests sent to HACLA’s website may be maintained in order to respond to the request, may be forwarded to the appropriate staff at HACLA, may communicate updates to HACLA’s web pages that may be of interest to citizens, or may provide HACLA’s website designer with valuable customer feedback to assist in improving the site. Individuals can cancel any communications regarding new service updates at any time.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting PII from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word “privacy” and can easily be found on the page specified above. You will be notified of any Privacy Policy changes:      

  • On our Privacy Policy Page Can change your personal information    
  • By emailing us

How does our site handle Do Not Track (DNT) signals?
We honor DNT signals. We do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking. 

The “Shine the Light” Law

Subject to certain limitations, California residents may ask us to provide them with (1) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (2) the identity of those third parties.  To make this request, California residents may contact us at (EMAIL). For such requests, indicate “CA Shine the Light Request” in the subject field of your request.

Online Eraser Law

Any visitor who is under the age of 18 has the right under California’s “Minor Eraser” law (California Business and Professions Code 22581) to view, correct, or remove content posted by the visitor as a registered user of the site.   A visitor may view, correct or remove content by accessing the registered account using the visitor’s user name and password.  A visitor may also send HACLA a request to remove certain posted content at (ADD EMAIL) with the subject line “Attention Legal Department: Minor Eraser Request,” or write us at: Attention: Minor Eraser Request, 2600 Wilshire Blvd. 
Los Angeles, CA 90057. Please include enough information to identify the content to be removed and sufficient contact information for HACLA to contact you in response to your request.

Policy Updated: January 1, 2021